Classic Crackers

Returns

We offer a 100% no quibble refund. If you are not 100% happy with your purchase you can return the items following the guidelines below.

Change of mind: If you have changed your mind about your order and wish to return it, you may do so on the provision you inform us of your decision within 10 days of receipt of your product, in line with the Distance Selling Regulations (DSR). The item must not have been used and must be in the condition it was received in. You will have 28 calendar days to return the item, which once received, we will offer you a full refund via your original payment method. 

Damaged Items: If you find your goods are damaged, you must inform us within 10 days. Goods must be returned in original packaging with accompanying documentation. Once goods have been received back in our warehouse you will receive a replacement or a full refund via your original payment method. 

Faulty Items: If you find your goods are faulty upon arrival you have 28 calendar days from receipt to inform us of the problem. Goods should be returned in the original packaging with documentation. Once the fault has been verified, we will reimburse you the full amount paid plus any reasonable return delivery costs via your original payment method.